Customer feedback survey

This article was originally published in January 2017

At PCC, we know our relationship with customers is key to our success. We value our service and continually look for ways to improve it.

As part of our ongoing commitment to listen to what you, our shoppers, have to say, we’re introducing a new, additional way for you to provide feedback.

Beginning this winter, we’ll randomly invite shoppers to complete a short survey using a link printed on their cash register receipts. Customers who complete the survey will receive a coupon for $5 off a future purchase.

We’re excited about this new program because it will allow us to hear directly from more customers. We’re sure we’ll hear many ideas and opportunities for how we can provide even better customer service, and we’re committed to making those changes wherever possible.

This new option is in addition to the other ways you’ve been able to contact us to share ideas or questions. Our Customer Feedback Form can be found on the Contact Us page at We always respond as soon as possible. You also can share your thoughts with us in person or by calling any location. Give feedback to any staff or ask to speak with a person in charge.

Our members’ and shoppers’ feedback is important to us and we look forward to hearing more of it!

Also in this issue

Choosing safer soap

Even before the FDA banned triclosan and other antibacterial ingredients in hand and body washes, PCC sold safer alternatives made with antibacterials from plants. Here are some favorite cleansers.

Tips for getting your child to love vegetables

PCC Cooks instructor and cookbook author Cynthia Lair says, "In almost every class that I've taught for parents, someone raises their hand to say, 'My husband/daughter/son hates vegetables. What should I do?'" Here are tips for getting your kids to like vegetables, from carrots to kale.

Sound Consumer change

Starting next month, the print version of Sound Consumer will have a different look. Instead of 12 pages, it will be reduced to 8 pages because we'll no longer host advertisements.