Q: How is the dividend percentage determined?
A: The PCC Board of Trustees determines the amount of the dividend. By its definition, a dividend is a sum of money paid to active members out of the profit — or net income — the co-op makes specifically from member sales.
Q: What is the earning period for the dividend?
A: The dividend earning period begins January 1 and runs through the end of the calendar year on December 31.
Q: When will the dividend be available?
A: To learn more about how a dividend is determined, visit our infographic detailing the process. The PCC Board of Trustees determines if a dividend will be issued for each fiscal year based on the co-op’s financial results and the needs of the business. If a dividend is issued, it would generally be in the second quarter of the following year. For example, for purchases made in 2020, a dividend would generally be issued in Spring 2021. PCC dividends are only issued to active PCC members.
Q: How do I confirm if I qualify for the dividend?
A: You can log onto your member account on the PCC website. Those members who’ve subscribed to member emails will also get an email notification when the dividend is declared. Once the dividend has been awarded, members with online accounts will see a summary of their total dollars spent in-store, on the PCC website, and on Instacart.
Q: Why does it take so long to get the dividend paid out?
A: The payment of a dividend is a major financial decision for the PCC Board of Trustees and the process requires a thorough analysis of the co-op’s annual financials. The process of closing the books each year begins in mid-January and, for a business of PCC’s size, takes a few months. The timing for paying out the dividend is based on this schedule.
Q: Does my annual dividend expire?
A: Yes. Per the PCC Bylaws, each dividend will expire on December 31 of the year following the year of issuance. If the dividend is not used before midnight on December 31 of the year following the year in which the patronage dividend was declared, it will expire and be returned to PCC. For example, if a member receives a dividend in the second quarter of 2021 for purchases made in 2020, the dividend will expire on December 31, 2022.
Q: Can I view all my receipts and transactions for the year?
A: No. If you receive a dividend, you will see the total dividend amount in your account. When you use your dividend, your account will be updated and you can track what you have remaining.
Q: Can a cashier print off all my transactions from 2020?
A: No. It is not possible to provide your transactions from 2020. Once the dividend has been declared, a summary of your total 2020 qualifying dividend spend is available by logging into your online membership account.
Q: Do EBT purchases earn a dividend?
A: No, USDA rules do not allow EBT recipients to receive dividends based on purchases made with EBT benefits.
Q: Besides my grocery purchases at PCC, what else contributes to my dividend?
A: Qualifying purchases made in-store, on Instacart (see how to link your membership below) and for PCC cooking classes are eligible for the dividend. The following do not count toward the dividend: purchases of SCRIP or gift cards, including gift card reloads; purchases made with EBT; the one-time PCC membership fee; bag charges; sales tax or other taxes; bottle deposits; donations, including round-up amounts; stamps; online delivery service fees, including membership, tips or other fees; and purchases made with a dividend.
Q: How do I connect my PCC Membership with my Instacart account?
A: You can enter your PCC Membership number in the “Account” section on Instacart. To start earning toward your annual dividend on Instacart purchases, follow our step-by-step guide for connecting your account.
Q: Can other members of my family or household redeem my dividend?
A: No, dividends earned on your account can only be used by you, even if other family members used your membership number when making purchases at PCC.
Q: How can I track my dividend?
A: Once the dividend is issued – and until it expires – the remaining dividend amount will be displayed on a member’s online account at pccmarkets.com and can be accessed at the store by scanning your card or providing your phone number at checkout.
Q: Why haven’t I seen dividend-related information from PCC?
A: PCC has been sending email to members with updates on the dividend since late December 2020. If you haven’t seen these emails you might want to check your “junk mail” filter. It’s also possible that you are not subscribed to the Member Communications & Offers email list. To receive these emails, log into your PCC website account, link your membership if you haven’t done so previously, click on “Subscriptions” and check the box for Member Communications & Offers.
Q: How can I redeem my dividend?
A: Dividends will be issued in the form of a merchandise credit, which can be used like cash only in PCC stores. When using the dividend for in-store purchases, you must show your PCC membership card or provide the phone number associated with your membership account, in addition to showing a photo ID matching the name on your membership. This process is for the protection of our members, ensuring that only you can access your unique dividend.
You can also use your dividend to purchase a PCC Cooking Class on the PCC website. Once you are logged into your account, you will be able use your dividend toward the purchase of a class.
Q: I received my dividend, and I don’t think it’s correct. What recourse do I have?
A: If you forget to identify as a member when you make a purchase, you have 30 days to bring the receipt in store to have the purchase credited to your member account. Unfortunately, by the time the dividend is declared, that 30-day period for 2020 purchases will have expired. A best practice is to always check your receipt at the time of your purchase to ensure your membership number is attached.
Q: Can I purchase a gift card with my dividend?
A: No. Gift cards are not eligible for purchase with your dividend.
Q: Can I use my dividend on Instacart?
A: While members can earn toward their dividend by shopping through Instacart, the dividend will not be accessible on an Instacart account.
Q: Can I donate my dividend?
A: No. It is not possible for your dividend to be donated at this time.
Q: I don’t have email. Will I still get a dividend?
A: Yes. While PCC is only communicating to its members through email regarding their dividend, once dividends have been issued, you will be made aware when you shop in store. At that time, you will be able to ask the cashier about any available dividend amount tied to your membership.
Q: Can I just have my annual dividend paid as cash or check?
A: All dividends will be issued in the form of a merchandise credit, unless otherwise decided by the Board of Trustees. To receive a check rather than store credit, members must make a formal request via the membership section of the PCC website between August 1 and October 15 of the year in which the dividend is distributed. A check will not be issued on dividends equal to or less than $5 because of the processing costs associated with issuing a check.
Q: What happens if I forgot to give my membership number on a previous purchase?
A: If you forget to identify as a member when you make a purchase, you have 30 days to bring the receipt in store to have the purchase credited to your member account. Purchases made before you were an active PCC member, or more than 30 days old, cannot be applied to your member account.
Q: How do returns affect my dividend?
A: Returns are deducted from your eligible dividend earnings balance.
Q: Why am I not getting a dividend payout?
A: The dividend is a benefit reserved for members who are fully paid and active at the time the dividend is declared. The following members are not eligible to receive a dividend:
- Partially Paid Members: Members who have not fully paid their membership fee are deemed inactive and will need to pay in full to begin receiving dividends and other member benefits.
- Resigned Members: Any member who resigns their membership before the dividend is declared is not eligible for a dividend.
- Inactive Members: If a membership has not been used in 12 months, the member is deemed inactive and they are not eligible for the dividend.
Q: What happens to the dividend if a member passes away?
A: If a member passes away but did earn a dividend, the estate of the deceased member is entitled to request a cash redemption of unused dividends, assuming the dividend is over $5. To receive a check, the estate must make a formal request via the membership section of the PCC website between August 1 and October 15 of the year in which the dividend is distributed.
If the dividend of the deceased member is less than $5, it will be forfeited to PCC.
Q: How do I find out about members-only offers?
A: If we have your most current email address, you will receive an email alerting you to each offer. To ensure these emails aren’t caught in your spam filter, please add pccmarkets.com to your safe senders list.
Q: What if I forget to redeem my offer by the expiration date? Can you still honor it?
A: We can only honor offers during the period in which they are valid.
Q: How can I find out about members-only events?
A: Members can learn about upcoming events in Sound Consumer, on pccmarkets.com and by email.
Q: How do I register for members-only events?
A: You can register for members-only events here.
Q: Can I bring nonmember friends with me to the members-only events?
A: We limit the number of people at each event to allow as many members as possible to participate. Look to the details of each event to find out if space is available for you and a nonmember guest.
Q: Will I earn toward my annual dividend with the purchase of a cooking class?
Q: How do I redeem my new member cooking class offer?
A: When you become a member, you will receive 50% off one cooking class. To redeem, log into your PCC website account here. Make sure your membership is linked, then find your offer code under “MEMBERSHIP” and “OFFERS.” Apply this code during checkout when purchasing your seat. The offer is valid for 12 months from the date of membership, excludes multi-day classes, gift-with-purchase classes and kids’ classes. It cannot be applied to purchases made before the date of delivery.
Q: How do I redeem my member anniversary cooking class offer?
A: During the month in which you became a member (find your join date under “MEMBERSHIP” on your PCC website account), you will receive an email with an offer code for 50% off one cooking class. When valid, this code will also appear on your PCC website account under “MEMBERSHIP” and “OFFERS.” Apply this code during checkout when purchasing your seat. The offer is valid for six months from email delivery date. Excludes multi-day classes, gift-with-purchase classes and kids’ classes. Cannot be applied to purchases made before date of delivery.
Q: How much does a PCC membership cost?
A: $60 for a lifetime membership.
Q: Is my membership fee refundable?
A: $60 membership fees paid before January 1, 2020 are refundable. The fee for memberships created on or after January 1, 2020 are not refundable.
Q: How do I get a replacement card?
A: You can request a replacement card through the membership section of your online account. Don’t have an online account linked to your membership? Check out these instructions on how to set up your online account. You may also request a replacement card by emailing firstname.lastname@example.org.
Q: How do I set up my PCC web account with my membership?
A: To create a PCC web account, link your web account with your membership, update your member account information and more, see detailed instructions here.
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