MEMBERSHIP FAQ

Dividend

 

Q: How is the dividend percentage determined?

A: The PCC Board of Trustees determines the amount of the dividend. By its definition, a dividend is a sum of money paid to active members out of the profit — or net income — the co-op makes specifically from member sales.

 

Q: What is the earning period for the dividend?

A: The dividend earning period begins January 1 and runs through the end of the calendar year on December 31.

 

Q: When will the dividend be available?

A: The PCC Board of Trustees determines if a dividend will be issued for each fiscal year based on the co-op’s financial results and the needs of the business. If a dividend is issued, it would generally be in the second quarter of the following year. For example, for purchases made in 2020, a dividend would generally be issued in April or May of 2021. Remember, PCC dividends are only issued to active PCC members.

 

Q: Why does it take so long to get the dividend paid out?

A: The payment of a dividend is a major financial decision for the PCC Board of Trustees and the process requires a thorough analysis of the co-op’s annual financials. The process of closing the books each year begins in mid-January and, for a business of PCC’s size, takes a few months. The timing for paying out the dividend is based on this schedule.

 

Q: Besides my grocery purchases at PCC, what else contributes to my dividend?

A: All purchases made in-store, on Instacart (see how to link your membership below) and on PCC cooking classes are eligible for the dividend. Exceptions include: purchases of SCRIP or gift cards, including gift card reloads; the one-time membership fee; bag charges; sales tax or other taxes; bottle deposits; donations, including round-up amounts; stamps; online delivery service fees, including membership, tips or other fees; and purchases made with a dividend.

 

Q: Do EBT purchases earn a dividend?

A: Yes. EBT purchases qualify for the dividend.

 

Q: How do I connect my PCC Membership with my Instacart account?

A: You can enter your PCC Membership number in the “Account” section on Instacart. To start earning toward your annual dividend on Instacart purchases, follow our step-by-step guide for connecting your account.

 

Q: Can other members of my family or household redeem my dividend?

A: No, dividends earned on your account can only be used by you, even if other family members used your membership number when making purchases at PCC.

 

Q: How can I redeem my dividend?

A: Dividends will be issued in the form of a merchandise credit, which can be used like cash/credit only in PCC stores. When using the dividend for in-store purchases, you must show your PCC membership card or provide the phone number associated with your membership account, in addition to showing a photo ID matching the name on your membership.

 

Q: Can I purchase a gift card with my dividend?

A: No. Gift cards are not eligible for purchase with your dividend.

 

Q: Can I use my dividend on Instacart?

A: While members can earn toward their dividend by shopping through Instacart, the dividend will not be accessible on an Instacart account.

 

Q: Can I donate my dividend?

A: No. Unfortunately, it’s not possible for your dividend to be donated at this time, but PCC is evaluating this for the future.

 

Q: How can I track my dividend?

A: Once the dividend is issued – and until it expires – the remaining dividend amount will be displayed on a member’s online account at pccmarkets.com and can be accessed at the store by scanning your card or providing your phone number at checkout.

 

Q: I don’t have email. Will I still get a dividend?

A: Yes. While PCC is only communicating to its members through email regarding their dividend, once dividends have been issued, you will be made aware when you shop in store. At that time, you will be able to ask the cashier about any available dividend amount tied to your membership.

 

Q: Can I just have my annual dividend paid as cash or check?

A: All dividends will be issued in the form of a merchandise credit, unless otherwise decided by the Board of Trustees. To receive a check rather than store credit, members must make a formal request via the membership section of the PCC website between August 1 and October 15 of the year in which the dividend is distributed. A check will not be issued on dividends equal to or less than $5 because of the processing costs associated with issuing a check.

 

Q: What happens if I forgot to give my membership number on a previous purchase?

A: If you forget to identify as a member when you make a purchase, you have 30 days to bring the receipt in store to have the purchase credited to your member account. Purchases made before you were an active PCC member, or more than 30 days old, cannot be applied to your member account.

 

Q: How do returns affect my dividend?

A: Returns are deducted from your eligible dividend balance.

 

Q: Does my annual dividend expire?

A: Yes. Per the PCC Bylaws, each dividend will expire on December 31 of the year following the year of issuance. If the dividend is not used before midnight on December 31 of the year following the year in which the patronage dividend was declared, it will expire and be returned to PCC. For example, if a member receives a dividend in the second quarter of 2021 for purchases made in 2020, the dividend will expire on December 31, 2022.

 

Q: Why am I not getting a dividend payout?

A: The dividend is a benefit reserved for members who are fully paid and active at the time the dividend is declared. The following members are not eligible to receive a dividend:

  • Partially Paid Members: Members who have not fully paid their membership fee are deemed inactive and will need to pay in full to begin receiving dividends and other member benefits.
  • Resigned Members: Any member who resigns their membership before the dividend is declared is not eligible for a dividend.
  • Inactive Members: If a membership has not been used in 12 months, the member is deemed inactive and they are not eligible for the dividend.

 

Q: What happens to the dividend if a member passes away?

A: If a member passes away but did earn a dividend, the estate of the deceased member is entitled to request a cash redemption of unused dividends, assuming the dividend is over $5. To receive a check, the estate must make a formal request via the membership section of the PCC website between August 1 and October 15 of the year in which the dividend is distributed.

If the dividend of the deceased member is less than $5, it will be forfeited to PCC.

 

Members-only Offers

 

Q: How do I find out about members-only offers?

A: If we have your most current email address, you will receive an email alerting you to each offer. To ensure these emails aren’t caught in your spam filter, please add pccmarkets.com to your safe senders list.

 

Q: What if I forget to redeem my offer by the expiration date? Can you still honor it?

A: We can only honor offers during the period in which they are valid.

 

Members-Only Events

 

Q: How can I find out about members-only events?

A: Members can learn about upcoming events in Sound Consumer, on pccmarkets.com and by email.

 

Q: How do I register for members-only events?

A: You can register for members-only events here.

 

Q: Can I bring nonmember friends with me to the members-only events?

A: We limit the number of people at each event to allow as many members as possible to participate. Look to the details of each event to find out if space is available for you and a nonmember guest.

 

Cooking Classes

 

Q: Will I earn toward my annual dividend with the purchase of a cooking class?

A: Yes.

 

Q: How do I redeem my new member cooking class offer?

A: When you become a member, you will receive 50% off one cooking class. To redeem, log into your PCC website account here. Make sure your membership is linked, then find your offer code under “MEMBERSHIP” and “OFFERS.” Apply this code during checkout when purchasing your seat. The offer is valid for 12 months from the date of membership, excludes multi-day classes, gift-with-purchase classes and kids’ classes. It cannot be applied to purchases made before the date of delivery.

 

Q: How do I redeem my member anniversary cooking class offer?

A: During the month in which you became a member (find your join date under “MEMBERSHIP” on your PCC website account), you will receive an email with an offer code for 50% off one cooking class. When valid, this code will also appear on your PCC website account under “MEMBERSHIP” and “OFFERS.” Apply this code during checkout when purchasing your seat. The offer is valid for six months from email delivery date. Excludes multi-day classes, gift-with-purchase classes and kids’ classes. Cannot be applied to purchases made before date of delivery.

 

General Membership

 

Q: How much does a PCC membership cost?

A: $60 for a lifetime membership.

 

Q: Is my membership fee refundable?

A: $60 membership fees paid before January 1, 2020 are refundable. The fee for memberships created on or after January 1, 2020 are not refundable.

 

Q: How do I get a replacement card?

A: You can request a replacement card through the membership section of your online account. Don’t have an online account linked to your membership? Check out these instructions on how to set up your online account. You may also request a replacement card by emailing membership@pccmarkets.com.

 

Q: How do I set up my PCC web account with my membership?

A: To create a PCC web account, link your web account with your membership, update your member account information and more, see detailed instructions here.

 

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