Q: PCC changed its member benefit on January 1, 2020. Has PCC ever changed its member benefit before?

A: Yes! In fact, our co-op has changed its member benefit program seven times in its 66-year history. Our previous benefit program lasted nearly 15 years — and a lot changed during that timeframe. That changing landscape was the reason the PCC Board of Trustees formed a task force to evaluate the member benefit program and update it to our current program.


Q: Why is the dividend 2 percent?

A: After deciding to move to a dividend model, the most significant decision we made was determining the amount of the dividend. We researched what dividends other grocery co-ops provide and looked at similar models outside the grocery industry. We did considerable financial modeling to understand the impact to PCC’s financial health. Grocery store profit margins are very slim, usually between 1 percent and 3 percent. After thorough research and consideration, the Member Benefit Task Force established a target 2 percent dividend.


Q: When will the dividend be paid out?

A: The PCC Board of Trustees determines if a dividend will be paid in each fiscal year based on the co-op’s financial results. If a dividend is paid, it would be in the second quarter of the following year. For example, for purchases made in 2020, if the board approves it, a dividend would be paid in the second quarter of 2021.


Q: Besides my grocery purchases at PCC, what else contributes to my dividend?

A: All purchases made in-store, online and on PCC cooking classes are eligible for the 2 percent dividend, except for SCRIP cards, the membership fee, bag charges, sales or other taxes, bottle deposits, donations, donation round up amounts, stamps, gift cards, gift card reloads, delivery fees and tips, and purchases made with a dividend.


Q: How do I connect my PCC Membership with my Instacart account?

A: You can enter your PCC Membership number in the “Account” section. To start earning toward your annual dividend on Instacart purchases, follow our step-by-step guide for connecting your account here.


Q: Why can’t I get a dividend when my membership is unpaid?

A: The benefits of PCC membership are reserved for fully paid members. Partially paid members will need to pay in full to receive dividends and the other member benefits.


Q: What if multiple members of my household have a PCC membership?

A: Each individual who has a membership in their name will earn a dividend based on their individual spend.


Q: Can I just have my annual dividend paid as cash or check?

A: A dividend can be paid in the form of a check if it is over $5. To receive a check rather than store credit, members must make a formal request to the PCC membership department during the period of July 1 through September 14 of the year in which the dividend is distributed.


Q: Does my annual dividend expire?

A: Yes. Per the PCC Bylaws, if the dividend is not used before midnight on December 31 of the year following the year in which the patronage dividend was declared, it will expire and be returned to PCC. So, the dividend a member receives in the first quarter of 2021 will expire after December 31, 2022.


Q: Can I donate my dividend?

A: We hope to be able to offer this option to our members. More details to come when the first dividends are distributed in 2021.


Q: Do EBT purchases earn a dividend?

A: Yes. EBT purchases qualify for the dividend.


Q: Can I retroactively earn a dividend on a previous purchase?

A: If you forget to identify as a member when you make a purchase, you have 30 days to bring the receipt in store and have the purchase credited to your member account. Purchases made before the member benefit changed on January 1, 2020, or receipts brought in more than 30 days after the date of purchase, are not eligible for the dividend. Purchases made prior to becoming a member cannot be applied to your dividend.


Q: How do returns effect my dividend?

A: Returns are deducted from your eligible dividend balance.


Members-only Offers


Q: How do I find out about members-only offers?

A: If we have your most current email address, you will receive an email alerting you to each offer. To ensure these emails aren’t caught in your spam filter, please add to your safe senders list.


Q: What if I forget to redeem my offer by the expiration date? Can you still honor it?

A: We can only honor offers during the period in which they are valid.


Members-Only Events


Q: How can I find out about members-only events?

A: Members can learn about upcoming events in Sound Consumer, on and by email.


Q: How do I register for members-only events?

A: You can register for members-only events here.


Q: Can I bring nonmember friends with me to the members-only events?

A: We limit the number of people at each event to allow as many members as possible to participate. Look to the details of each event to find out if space is available for you and a nonmember guest.


Cooking Classes


Q: Will I earn toward my annual dividend with the purchase of a cooking class?

A: Yes.


Q: How do I redeem my new member cooking class offer?

A: When you become a member, you can purchase two seats in one cooking class for the price of one. To redeem, log into your PCC website account here. Make sure your membership is linked, then find your offer code under “MEMBERSHIP” and “OFFERS.” Apply this code during checkout when purchasing your seats. The offer is valid for 12 months from the date of membership, excludes multi-day classes, gift-with-purchase classes and kids’ classes. It cannot be applied to purchases made before the date of delivery.


Q: How do I redeem my member anniversary cooking class offer?

A: During the month in which you became a member (find your join date under “MEMBERSHIP” on your PCC website account), you will receive an email with an offer code for 50% off one cooking class. When valid, this code will also appear on your PCC website account under “MEMBERSHIP” and “OFFERS.” Apply this code during checkout when purchasing your seat. The offer is valid for six months from email delivery date. Excludes multi-day classes, gift-with-purchase classes and kids’ classes. Cannot be applied to purchases made before date of delivery.


General Membership


Q: How much does a PCC membership cost?

A: $60 for a lifetime membership.


Q: Is my membership fee refundable?

A: $60 membership fees paid before January 1, 2020 are refundable. The fee for memberships created on or after January 1, 2020 are not refundable.


Q: How do I get a replacement card?

A: You can get a replacement card by emailing


Q: How do I set up my PCC web account with my membership?

A: To create a PCC web account, link your web account with your membership, update your member account information and more, see detailed instructions here.


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