PCC Privacy Policy

We may supply different or additional notices of our information practices specific to certain programs or activities. In addition, we may change this Policy from time to time. If we make changes, we will notify you by revising the effective date above and, in some cases, we may provide you with a more prominent notice (such as adding a statement to our homepage or sending you a notification).

We collect information you provide directly to us. For example, we collect information when you become a member of PCC; shop in our stores; access and use our Services; sign up for or participate in classes, events, newsletters, promotions, sweepstakes or mailing lists; respond to customer surveys; engage with us over social media platforms; and when you email, call or otherwise communicate with us.

The types of information we may collect include your name, address, phone number, member number, fax number, email address, ZIP code, payment information, demographic information, information about your shopping, purchases, interests and preferences and any other information you choose to provide. If you access and post to our social media pages, we may collect posted photos, videos and social media usernames.

If you sign up for a PCC Cooks class, enroll your child in our Cooks’ Camp program or submit an incident report related to our Services, we may collect additional information that you provide to us, including but not limited to allergies, health and dietary restrictions and issues and emergency contact information.

In some cases, we may also collect information you provide about others, such as when you purchase a gift card for someone and request that we deliver it to them, register someone else to attend a PCC Cooks class or provide emergency contact information. We will use this information to fulfill your requests and communicate with that person regarding the transaction, if applicable, but we will not send marketing communications to these individuals unless they separately consent to receive these types of communications from us.

When you access or use our Services, shop in our stores or otherwise interact with us, we automatically collect certain information, including:

• Transaction information. When you purchase or return a product, register for events or classes, or make a donation, we collect information about the transaction, such as product details, transaction price and the date and location of the transaction.
• Usage and log information. We obtain information about your use of our website, including the type of browser you use, access times, pages viewed, the page you visited before navigating to our Services and browsing activity.
• Device information. We may collect information about the computer or mobile device you use to access our Services, such as your device’s Internet Protocol (IP) address, hardware model, operating system, unique device identifiers, browser type and mobile network information.
• Location information. In accordance with your device permissions, we may collect information about the precise location of your device using third-party analytics when you consent to the collection of this information. For more details, please see Controlling your information and privacy preferences. We may also collect information about your approximate location (city and state) each time you access our Services.
• Video information. We may collect video information via security cameras we deploy in our stores and through body cameras worn by security guards.
• Information collected by cookies and other tracking technologies. We may use or engage third parties to provide analytics using cookies, pixels web beacons and other tracking technologies to collect information about you and your interaction with our Services whether by directly visiting our website, or by clicking through on a search result or on an ad for PCC. These cookies, pixels and analytics collect anonymized information about your interactions with the PCC Services and event-level technical information, including your browsing behavior, a timestamp, pages reviewed and time spent, your device and browser type, and, generalized location information (city and state where you are located at the time of access and, if your device permissions allow, your location). Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that we use on our Services and in our emails to help deliver cookies, count visits, and understand usage and campaign effectiveness.
• For information about how to manage cookies and other tracking technologies, please see Controlling your information and privacy preferences below.

We may also receive information about you from other sources and combine or link that with information we have about you. For example, we may collect anonymized demographic and other information from third party sources and information from third party social media platforms (such as Facebook) if you make certain content and information publicly available, such as photos, videos and profile information.

We use the information we collect about you for a variety of purposes, including to:

• administer your membership account and communicate with you about your membership and PCC (including information about the Annual Members Meeting, member special events and board elections and “member only” offers;
• provide and deliver Services, process transactions and send you transaction-related information, including confirmations, recall notices, invoices, updates, security alerts and support and administrative messages;
• respond to your comments and questions and provide customer service;
• deliver general and personalized email messages, content, features and promotional offers to personalize your experience while using our Services, and communicate with you about products, services, offers, promotions, classes, contests, news, surveys, upcoming events and other information we think may be of interest to you;
• investigate and help prevent fraudulent transactions, security incidents and other illegal activities;
• provide, maintain and improve our Services;
• monitor and analyze trends, usage of our Services and stores, and activities of our customers and members;
• conduct research and analysis, including through surveys and focus groups;
• target advertisements to you on third-party platforms and websites;
• process and deliver contest, promotion and sweepstakes entries and prizes;
• link or combine with other information we receive from third parties to help understand your needs and provide you with better customer service; and
• carry out any other purpose conveyed to you when the information was collected.

Providing good customer service to our shoppers and members is important to PCC and we are not in the business of selling data to others. We may share your information with third-party service providers, contractors, agents or vendors that we employ or partner with to provide certain business functions, such as:

• completing transactions or performing services on our behalf, such as fulfilling and shipping orders, processing orders, preventing fraud or delivering email;
• analyzing customer shopping behavior to create and send more compelling email messaging and promotions, including personalized messages and advertising;
• surveying customer opinions about our stores and Services;
• providing paid search results on third-party search platforms;
• providing digital advertising on third-party platforms based on location in the Seattle metropolitan area or affinity of the consumer;
• processing and transmitting to the issuing bank transaction information when credit cards are used to purchase from our stores;
• mailing or emailing information to members and customers about co-op events (such as the Annual Members meeting and election of trustees), member-only promotions, discounts or co-branded events, and co-op news;
• updating, auditing or correcting member or customer contact lists.

Your information may also be shared with third parties:

• when you sign up for and participate in the interactive areas of our Services. Information that you choose to share (such as your username, comments, posts, photos, stories, product reviews and any other information you provide) may be displayed publicly on our Services and on third-party websites and social media sites;
• in response to a request for information if we believe disclosure is in accordance with any applicable law, regulation or legal process, or as otherwise required by any applicable law, rule or regulation;
• to enforce our agreements, policies and Terms of Use, or to protect the safety, rights, and property of PCC, our members, staff, customers or any other person;
• in connection with, or during negotiations of, any actual or proposed merger, acquisition, debt financing, sale of company assets, restructuring of all or a portion of our business, as well in the event of any insolvency, receivership or bankruptcy; and
• with your consent.

We may also share anonymized, aggregated or de-identified information with third-party service providers to facilitate analysis of the effectiveness of business functions, help us improve our Services or for other legitimate business reasons. This information cannot reasonably be used to identify you.

We store personal information associated with your membership account indefinitely. We store other personal information for as long as necessary to carry out the purposes for which we originally collected it and for other business purposes explained in this Policy.

 

How we secure your information

Third party features, advertising and websites