An update from PCC: Actions we’re taking to prevent the spread of coronavirus (COVID-19)
Staff Member at Bothell PCC Tests Positive for COVID-19
March 30, 2020
PCC learned today that a staff member at our Bothell store has tested positive for COVID-19. This staff person last worked in the store on March 21.
We have reported this case to the King County Health Department. They assessed the details of the situation and have informed us that no other staff members at Bothell PCC need to self-quarantine and that our current, rigorous COVID-19 cleaning protocol is sufficient to address the situation. The staff member who tested positive is receiving care and will not return to work until guidance from public health officials allows it. PCC is following the guidelines of the CDC and federal and local governments to protect the individual to ensure they do not lose wages as a result of these steps.
Plexiglass Installed at Registers; Hot and Cold Bar Offerings Available
March 27, 2020
We installed plexiglass at store registers to create a layer of protection between staff and shoppers.
In the deli, we are now offering prepacked hot and cold bar favorites at self-serve stations. Additionally, we have soup available at the full-service deli counter at Ballard, Bothell, Columbia City and Edmonds locations. Other hot bar items are available at full-service counters at Ballard, Bothell, Edmonds, Fremont and West Seattle PCC.
Temporary Ban on Reusable Bags and Containers
March 24, 2020
In the interest of our community’s health and safety, we are no longer accepting reusable grocery or produce bags at checkout. We also are not allowing reusable containers in the bulk department at this time. Thank you for your cooperation and support.
PCC Community Markets Supports Workers on the Frontlines: Provides Temporary Wage Increase to Store Team Amid COVID-19 Pandemic
March 22, 2020
As the first region in the nation impacted by novel coronavirus (COVID-19), Seattle saw its grocery store employees immediately thrust onto the frontlines in support of their communities. Recognizing this, and in acknowledgement of the tireless work accomplished by its staff, PCC Community Markets (PCC), the nation’s largest community-owned food market, today announced that all hourly store staff will receive a temporary pay increase of $2.00 per hour.
Signage that Encourages Social Distancing; New Return Policy
March 21, 2020
We installed signage throughout each store reminding shoppers to keep a safe distance between themselves and others. These signs were placed in areas where shoppers are more likely to stand or congregate for an extended period of time, such as at the checkout registers and in the deli department.
We also updated our return policy: Items purchased at PCC may be returned within 30 days for a refund or exchange. Please save your receipt, which may be required. Some rules or exceptions may apply. Perishable and bulk items will not be accepted with the exception of quality concerns.
New Store Hours
March 19, 2020
All PCC stores will be open daily from 8 a.m. to 10 p.m. We will have a reserved shopping hour from 7 to 8 a.m. every day for those most at risk.
In order to remain available to the most vulnerable members of our community, we are reserving the first hour of business at each PCC store for those who are age 60 or older, pregnant or otherwise at high risk for infection. If you do not fall into any of these categories, we invite you to shop with us starting at 8 a.m. each day.
These new store hours will be in effect until further notice. Thank you for your cooperation as we continue to make our stores safe and accessible to everyone.
Self-serve Stations Closed
March 18, 2020
In the interest of the health and safety of our members and shoppers, we have closed the self-serve stations, including hot bar, cold bar, soup, antipasti and bakery, at all of our stores.
We are packaging items for the cold bar and antipasti station for easy takeaway and we have cold soup in pints and quarts. We also will continue to have burritos, sandwiches, roasted chickens and other items available for grab and go.
Our pizzeria remains open; staff will be on hand to serve pizza to shoppers.
April Cooking Classes Cancelled
March 17, 2020
Our top priority is ensuring the health and safety of our staff, members, shoppers and students. In the interest of our community, and based on recommendations from the Washington State Department of Health regarding the novel coronavirus (COVID-19), we have decided to cancel all April cooking classes.
If you have signed up for a class between April 1 and April 30, we have cancelled your seat(s) and will issue a full refund to the original form of payment. We hope to reschedule some of the affected classes.
If you have any questions, please contact us at email@example.com and we will follow up in a timely manner.
Temporary store hours; seating removed; restaurant at Ballard PCC closed
March 17, 2020
We are constantly looking for the best ways to provide a safe environment to our members, shoppers and staff. As we continue to assess the situation surrounding the novel coronavirus (COVID-19), we are making additional changes to support our community.
- Reduced Store Hours: Beginning Tuesday, March 17, all stores will open at their regular time and close at 10 p.m. This will allow more time for our staff to thoroughly clean and reset each store before start of business the next day.
- Removal of Chairs in Public Areas: We have removed chairs from our deli seating areas and closed the classrooms in stores that have them to help practice social distancing.
- Ballard Restaurant Closed: While stores like PCC are exempt from the new directive from the Washington state government to close bars and restaurants, we are taking the proactive step to close the restaurant at Ballard PCC.
An Update on COVID-19: Information about Green Lake Aurora PCC
March 11, 2020
Today we learned that a staff member in our Green Lake Aurora store tested positive for the novel coronavirus (COVID-19).
March Cooking Classes Cancelled
March 11, 2020
Our top priority is ensuring the health and safety of our staff, members, shoppers and students. In the interest of our community, and based on recommendations from the Washington State Department of Health regarding the novel coronavirus (COVID-19), we have decided to cancel all remaining cooking classes scheduled for this month.
If you have signed up for a class between March 11 and March 31, we have cancelled your seat(s) and will issue a refund to the original form of payment. We hope to reschedule some of the affected classes.
If you have any questions, please contact us at firstname.lastname@example.org and we will follow up in a timely manner. The well-being of our students and staff remains our focus.
Actions We’re Taking to Prevent the Spread of Coronavirus (COVID-19)
March 10, 2020
Dear PCC members and shoppers,
It is often the case, in difficult times, that grocery stores are a vital resource to the communities they serve. The recent outbreak of novel coronavirus (COVID-19) in our region is proving that this continues to be true.
You have come to us in recent days to stock your pantry, replenish cleaning supplies, and prepare alongside others in the community. As a grocery store, our co-op is in the unique position of offering essential services for our communities while also doing all we can to minimize risk to our staff, members, and shoppers.
In light of the situation our region finds itself in, I want to share the things our co-op is doing to best serve you, care for our staff, and be a responsible member of our community:
- While PCC has had no reported COVID-19 infections in our co-op, we have asked any staff exhibiting symptoms of respiratory illness or fever to stay home and notify their physician. We have also given our staff who have underlying medical conditions the option to stay home to minimize any potential exposure. Our co-op has a generous sick and vacation policy, and we are working with employees on a case-by-case basis to ensure they have the support they need.
- Members and shoppers have requested hand sanitizer and sanitized wipes to cleanse cart and handbasket handles. With the increased demand nationwide for these items, we are having difficulty procuring them for our stores. While we work to find a supplier, we are tasking staff with frequently cleaning these high-touch areas.
- Our co-op prides itself on its cleanliness and food safety standards, and has full-time health and safety, and food safety managers on staff. With their support, and following guidance from the CDC and other agencies, we have implemented even more rigorous cleaning practices throughout all of our stores. This includes frequently sanitizing high-touch locations like payment machines, scales, bathroom areas and, as mentioned above, carts and handbaskets. We are also changing out hot and cold bar utensils on an hourly basis.
- We have heavily invested in training our store’s management teams on food safety, with the majority of store and department leaders having completed advanced food safety training, including all supervisors in our deli departments.
- We have stopped accepting personal cups at our espresso bars and have ceased self-serve sampling. Additionally, any staff handling ready-to-eat foods are already required to wear gloves or use tongs.
- We are working closely with our suppliers to ensure we have the essentials that you are seeking, like pantry staples, cleaning supplies, and health and body care items.
- We are making changes to our PCC Cooking Classes program to minimize risk; this includes having only our trained instructors handle ready-to-eat foods, encouraging frequent hand washing during classes, and incorporating classrooms in the heightened cleaning protocol. Additionally, we are amending our cancellation policy for classes during the month of March.
Throughout all of this, we are making additional efforts to demonstrate our gratitude to our staff who continue to work each day with commitment, compassion, and kindness to ensure our stores are stocked, clean, and ready to serve you.
I also want to take a moment to acknowledge the loss that our community is grappling with, particularly in Kirkland, home of our second oldest PCC location. Our hearts go out to the immediate and extended families of those most greatly impacted by the virus.
We anticipate that guidance from federal, state and local agencies may change rapidly over the coming days and weeks. We will continue to monitor closely and be nimble in adjusting our operations to prioritize the health and safety of you and our staff.
I know you have many choices when it comes to where to purchase groceries. Thank you for choosing our co-op and for being an integral part of our community.
PCC Community Markets CEO