An update from PCC: Actions we’re taking to prevent the spread of coronavirus (COVID-19)

2020 News


 

PCC to Limit Stores to 30% Capacity

May 27, 2020

In our continued focus on the safety of our community, and as we prepare for Phase 2 of the re-opening of our counties, we will keep our stores at 30% capacity. We appreciate your patience should you need to wait briefly before shopping. As a reminder, in accordance with local and federal guidance, we strongly encourage our members and shoppers to wear masks and also ask that you please shop unaccompanied when possible.

 


 

PCC Delivers 11 Weeks Appreciation Pay with Extension Through May 30, 2020

May 21, 2020

In continued appreciation of our staff, we are extending our temporary pay increase of $2.00/hour for all hourly in-store employees for an additional week, through May 30, 2020. This increase has been paid since March 15, 2020 and is for hours worked including overtime and pension. We will continue to evaluate this on a weekly basis going forward.

 


 

Staff Member at Edmonds PCC Tests Positive for COVID-19

May 15, 2020

PCC learned today that a staff member at our Edmonds store has tested positive for COVID-19. This staff person last worked in the store on May 9, 2020. PCC has been in regular contact with King County and Snohomish County Health Departments. They have informed us that our current, rigorous COVID-19 cleaning protocol is sufficient to address the situation and that no store or department closures are required. Additionally, they’ve indicated that no other staff members at Edmonds PCC need to self-quarantine if they are asymptomatic. The staff member who tested positive is receiving care and will not return to work until guidance from public health officials allows it. PCC is following the guidelines of the CDC and federal and local governments to protect the individual to ensure they do not lose wages as a result of these steps.

 


 

PCC Extends Appreciation Through May 23, 2020 and Provides Thermometers for Daily Wellness Checks

May 15, 2020

In ongoing appreciation of our staff, we are extending our temporary pay increase of $2.00/hour for all hourly in-store employees for an additional week, through May 23, 2020. This increase has been paid since March 15, 2020 and is for hours worked including overtime and pension.

We are also taking an additional step to keep our store staff safe with the addition of infrared thermometers for their daily wellness checks starting on Tuesday, May 19, 2020. Staff may voluntarily take their own temperature but are not required to; the thermometers are being provided as an additional resource.

 


 

Appreciation Pay Extended Through May 16, 2020

May 8, 2020

In ongoing appreciation of our staff, we are extending our temporary pay increase of $2.00/hour for all hourly in-store employees for an additional week, through May 16, 2020. This increase has been paid since March 15, 2020 and is for hours worked including overtime and pension.

 


 

PCC Extends Appreciation Pay

May 1, 2020

Today Governor Inslee extended the “Stay Home, Stay Healthy” order through the end of the month and presented a four-phase plan to gradually reopen the economy.

To acknowledge our store staff during this transition, we will extend appreciation pay of $2.00/hour for one more week for all hourly in-store employees, through May 9, 2020. As previously announced, this temporary pay increase is for hours worked including overtime and pension. This temporary increase has been paid for seven weeks, since March 15, 2020.

 


 

PCC Raises $29,781 for Food Bank Fund & Supports FareStart Youth Meal Program

April 29, 2020

Thank you to our community. Together we raised $29,781 for PCC’s Food Bank Fund. As our region suffers from the COVID-19 pandemic, your generosity is helping get nutritious local produce onto tables of families in our communities.

PCC’s initial donation of $80,000 to Seattle’s Neighborhood Farmers Markets (NFM) helped establish a CSA-type model that allowed local farms to get their fresh produce to local food banks. This additional funding will also be used in its entirety to purchase produce from affected NFM farms and delivered to local food banks.

While only a month in, we have seen great success and with your added support will continue to swiftly link farms and local food banks. With the closure of local farmers’ markets, one farmer was stuck with 100-pounds of mushrooms. Working together with NFM, we helped match the farmer with a food bank in need: Rainier Valley Food Bank. With this connection, the farmer was able to meet payroll and fresh produce was provided to local families.

To help address the ongoing challenges facing our local farms, food banks and food insecurity in our region, we are also donating $50,000 to the PCC Food Bank Program that will be used to purchase apples from local orchards for our partners at FareStart to include in their meal program for homeless or low-income youth.

 


 

PCC Extends Wage Increase & Mandates Masks for Store Staff

April 25, 2020

To acknowledge our staff’s ongoing efforts during the “Stay Home, Stay Healthy” mandate, PCC is extending its appreciation pay to May 2, 2020. As previously announced, this temporary pay increase of $2.00 per hour took effect March 15, 2020 for all hourly in-store employees and is for hours worked including overtime and pension.

With each step our co-op has taken to address COVID-19, we’ve followed the guidance of the CDC and other public health agencies. Currently, the CDC “recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies).”

While not mandated by these agencies, starting Wednesday, April 29, 2020, it will be required that all PCC store staff wear a mask while working in our stores. Staff are welcome to wear masks provided by PCC or one of their own. We strongly encourage our members and shoppers to also wear masks.

 


 

PCC Extends Wage Increase for Store Staff

April 17, 2020

In acknowledgement of our staff’s tremendous efforts during the “Stay Home, Stay Healthy” mandate enacted by Washington’s governor, PCC is extending its appreciation pay to April 25, 2020. As previously announced, this temporary pay increase of $2.00 per hour took effect March 15, 2020 for all hourly in-store employees. This wage will be used for all wage-related purposes, including overtime and pension.

 


 

All PCC Store Staff Provided Masks

April 15, 2020

To help promote a safe environment in our stores, PCC provided masks to all store staff. We are encouraging everyone in our stores — staff, members and shoppers — to follow CDC guidance regarding wearing masks (whether homemade or commercial) in public.

 


 

Staff Member at Redmond PCC Tests Positive for COVID-19

April 12, 2020

PCC learned today that a staff member at our Redmond store has tested positive for COVID-19. This staff person last worked in the store on April 9, 2020. PCC has been in regular contact with King County and Snohomish County Health Departments. They have informed us our current, rigorous COVID-19 cleaning protocol is sufficient to address the situation and that no store or department closures are required. Additionally, they’ve indicated that no other staff members at Redmond PCC need to self-quarantine if they are asymptomatic. The staff member who tested positive is receiving care and will not return to work until guidance from public health officials allows it. PCC is following the guidelines of the CDC and federal and local governments to protect the individual to ensure they do not lose wages as a result of these steps.

 


 

PCC Extends Wage Increase for Store Staff

April 7, 2020

In acknowledgement of our staff’s tremendous efforts during the “Stay Home, Stay Healthy” mandate enacted by Washington’s governor, PCC is extending its appreciation pay to April 18, 2020. As previously announced, this temporary pay increase of $2.00 per hour took effect March 15, 2020 for all hourly in-store employees. This wage will be used for all wage-related purposes, including overtime and pension. We will evaluate this on a weekly basis going forward.

Additional steps we’re taking to keep our store staff safe during working hours include:

  • Conducting wellness checks on each employee at the start of each shift;
  • Installing plexiglass and dividers at check stands to give additional protection to cashiers;
  • Encouraging members and shoppers to practice social distancing using dots on the floor in stores, pins for staff, and additional signage throughout the store;
  • Adjusting staff lounges and expanding use of other areas, like classrooms, to create more space for staff breaks and lunches;
  • Instituting daily huddles at each store to ensure that staff have an opportunity to receive updates in a timely manner and a forum to ask questions of store management;
  • Asking all staff to wear gloves and encouraging frequent handwashing during each shift; and
  • Empowering store directors to limit the number of people in store should the need be identified, which we are monitoring regularly through half-hour transaction data.

 


 

May and June Cooking Classes Cancelled

April 7, 2020

Our top priority is ensuring the health and safety of our staff, members, shoppers and students. In the interest of our community, and based on recommendations from the Washington State Department of Health regarding the novel coronavirus (COVID-19), we have decided to cancel all cooking classes scheduled for May and June.

If you have signed up for a class between May 1 and June 30, we have cancelled your seat(s) and will issue a full refund to the original form of payment. We hope to reschedule some of the affected classes.

If you have any questions, please contact us at classes@pccmarkets.com and we will follow up in a timely manner.

 


 

Staff Member at Bothell PCC Tests Positive for COVID-19

April 3, 2020

PCC learned today that a staff member at our Bothell store has tested positive for COVID-19. This staff person last worked in the store on April 3, 2020. PCC has been in regular contact with King County and Snohomish County Health Departments. They have informed us our current, rigorous COVID-19 cleaning protocol is sufficient to address the situation and that no store or department closures are required. Additionally, they’ve indicated that no other staff members at Bothell PCC need to self-quarantine if they are asymptomatic. The staff member who tested positive is receiving care and will not return to work until guidance from public health officials allows it. PCC is following the guidelines of the CDC and federal and local governments to protect the individual to ensure they do not lose wages as a result of these steps.

 


 

Bulk Department Closed at Bothell and Edmonds locations

April 1, 2020

The bulk department has been closed at Bothell PCC and Edmonds PCC per direction from the Snohomish County Health District. We are working to prepack bulk items to be made available for purchase.

 


 

Staff Member at Bothell PCC Tests Positive for COVID-19

March 30, 2020

PCC learned today that a staff member at our Bothell store has tested positive for COVID-19. This staff person last worked in the store on March 21.

We have reported this case to the King County Health Department. They assessed the details of the situation and have informed us that no other staff members at Bothell PCC need to self-quarantine and that our current, rigorous COVID-19 cleaning protocol is sufficient to address the situation. The staff member who tested positive is receiving care and will not return to work until guidance from public health officials allows it. PCC is following the guidelines of the CDC and federal and local governments to protect the individual to ensure they do not lose wages as a result of these steps.

 


 

Plexiglass Installed at Registers; Hot and Cold Bar Offerings Available

March 27, 2020

We installed plexiglass at store registers to create a layer of protection between staff and shoppers.

In the deli, we are now offering prepacked hot and cold bar favorites at self-serve stations. Additionally, we have soup available at the full-service deli counter at Ballard, Bothell, Columbia City and Edmonds locations. Other hot bar items are available at full-service counters at Ballard, Bothell, Edmonds, Fremont and West Seattle PCC.

 


 

PCC Helps Connect Local Farms & Partner Food Banks

March 26, 2020

Our emergency food system is facing a shortage of fresh produce, while our local farmers have lost the majority — if not all — of their outlets. To help address this challenge, PCC will donate $80,000 from our shopper-funded Food Bank Fund to Seattle’s Neighborhood Farmers Markets (NFM) to help establish a CSA-type model that connects local farms and food banks.

The money in this fund was raised for the express purpose of feeding the community and 100 percent of it will be used to purchase produce from affected NFM farms and delivered to local food banks. You can support this cause through April 24 by donating here.

 


 

Temporary Ban on Reusable Bags and Containers

March 24, 2020

In the interest of our community’s health and safety, we are no longer accepting reusable grocery or produce bags at checkout. We also are not allowing reusable containers in the bulk department at this time. Thank you for your cooperation and support.

 


 

PCC Community Markets Supports Workers on the Frontlines: Provides Temporary Wage Increase to Store Team Amid COVID-19 Pandemic

March 22, 2020

As the first region in the nation impacted by novel coronavirus (COVID-19), Seattle saw its grocery store employees immediately thrust onto the frontlines in support of their communities. Recognizing this, and in acknowledgement of the tireless work accomplished by its staff, PCC Community Markets (PCC), the nation’s largest community-owned food market, today announced that all hourly store staff will receive a temporary pay increase of $2.00 per hour.

Read more >

 


 

Signage that Encourages Social Distancing; New Return Policy

March 21, 2020

We installed signage throughout each store reminding shoppers to keep a safe distance between themselves and others. These signs were placed in areas where shoppers are more likely to stand or congregate for an extended period of time, such as at the checkout registers and in the deli department.

We also updated our return policy: Items purchased at PCC may be returned within 30 days for a refund or exchange. Please save your receipt, which may be required. Some rules or exceptions may apply. Perishable and bulk items will not be accepted with the exception of quality concerns.

 


 

New Store Hours

March 19, 2020

All PCC stores will be open daily from 8 a.m. to 10 p.m. We will have a reserved shopping hour from 7 to 8 a.m. every day for those most at risk.

In order to remain available to the most vulnerable members of our community, we are reserving the first hour of business at each PCC store for those who are age 60 or older, pregnant or otherwise at high risk for infection. If you do not fall into any of these categories, we invite you to shop with us starting at 8 a.m. each day.

These new store hours will be in effect until further notice. Thank you for your cooperation as we continue to make our stores safe and accessible to everyone.

 


 

Self-serve Stations Closed

March 18, 2020

In the interest of the health and safety of our members and shoppers, we have closed the self-serve stations, including hot bar, cold bar, soup, antipasti and bakery, at all of our stores.

We are packaging items for the cold bar and antipasti station for easy takeaway and we have cold soup in pints and quarts. We also will continue to have burritos, sandwiches, roasted chickens and other items available for grab and go.

Our pizzeria remains open; staff will be on hand to serve pizza to shoppers.

 


 

Members-only Offer Helps Support Local Food Banks

March 17, 2020

As part of our membership program we sometimes surprise members with exclusive offers. Long before COVID-19 took hold of our region, we had planned to email members an offer for a free item from Coro by Salumi. We recognize that’s not the right thing to do at this time.

Instead, in partnership with Salumi, we will donate 100 percent of these items to our local food bank partners. On behalf of our members, and with help from Salumi, PCC is donating $150,000 worth of product across our grocery rescue partners.

 


 

April Cooking Classes Cancelled

March 17, 2020

Our top priority is ensuring the health and safety of our staff, members, shoppers and students. In the interest of our community, and based on recommendations from the Washington State Department of Health regarding the novel coronavirus (COVID-19), we have decided to cancel all April cooking classes.

If you have signed up for a class between April 1 and April 30, we have cancelled your seat(s) and will issue a full refund to the original form of payment. We hope to reschedule some of the affected classes.

If you have any questions, please contact us at classes@pccmarkets.com and we will follow up in a timely manner.

 


 

Temporary store hours; seating removed; restaurant at Ballard PCC closed

March 17, 2020

We are constantly looking for the best ways to provide a safe environment to our members, shoppers and staff. As we continue to assess the situation surrounding the novel coronavirus (COVID-19), we are making additional changes to support our community.

  • Reduced Store Hours: Beginning Tuesday, March 17, all stores will open at their regular time and close at 10 p.m. This will allow more time for our staff to thoroughly clean and reset each store before start of business the next day.
  • Removal of Chairs in Public Areas: We have removed chairs from our deli seating areas and closed the classrooms in stores that have them to help practice social distancing.
  • Ballard Restaurant Closed: While stores like PCC are exempt from the new directive from the Washington state government to close bars and restaurants, we are taking the proactive step to close the restaurant at Ballard PCC.

 


 

An Update on COVID-19: Information about Green Lake Aurora PCC

March 11, 2020

Today we learned that a staff member in our Green Lake Aurora store tested positive for the novel coronavirus (COVID-19).

Learn more >

 


 

March Cooking Classes Cancelled

March 11, 2020

Our top priority is ensuring the health and safety of our staff, members, shoppers and students. In the interest of our community, and based on recommendations from the Washington State Department of Health regarding the novel coronavirus (COVID-19), we have decided to cancel all remaining cooking classes scheduled for this month.

If you have signed up for a class between March 11 and March 31, we have cancelled your seat(s) and will issue a refund to the original form of payment. We hope to reschedule some of the affected classes.

If you have any questions, please contact us at classes@pccmarkets.com and we will follow up in a timely manner. The well-being of our students and staff remains our focus.

 


 

Actions We’re Taking to Prevent the Spread of Coronavirus (COVID-19)

March 10, 2020

Dear PCC members and shoppers,

It is often the case, in difficult times, that grocery stores are a vital resource to the communities they serve. The recent outbreak of novel coronavirus (COVID-19) in our region is proving that this continues to be true.

You have come to us in recent days to stock your pantry, replenish cleaning supplies, and prepare alongside others in the community. As a grocery store, our co-op is in the unique position of offering essential services for our communities while also doing all we can to minimize risk to our staff, members, and shoppers.

In light of the situation our region finds itself in, I want to share the things our co-op is doing to best serve you, care for our staff, and be a responsible member of our community:

  • While PCC has had no reported COVID-19 infections in our co-op, we have asked any staff exhibiting symptoms of respiratory illness or fever to stay home and notify their physician. We have also given our staff who have underlying medical conditions the option to stay home to minimize any potential exposure. Our co-op has a generous sick and vacation policy, and we are working with employees on a case-by-case basis to ensure they have the support they need.
  • Members and shoppers have requested hand sanitizer and sanitized wipes to cleanse cart and handbasket handles. With the increased demand nationwide for these items, we are having difficulty procuring them for our stores. While we work to find a supplier, we are tasking staff with frequently cleaning these high-touch areas.
  • Our co-op prides itself on its cleanliness and food safety standards, and has full-time health and safety, and food safety managers on staff. With their support, and following guidance from the CDC and other agencies, we have implemented even more rigorous cleaning practices throughout all of our stores. This includes frequently sanitizing high-touch locations like payment machines, scales, bathroom areas and, as mentioned above, carts and handbaskets. We are also changing out hot and cold bar utensils on an hourly basis.
  • We have heavily invested in training our store’s management teams on food safety, with the majority of store and department leaders having completed advanced food safety training, including all supervisors in our deli departments.
  • We have stopped accepting personal cups at our espresso bars and have ceased self-serve sampling. Additionally, any staff handling ready-to-eat foods are already required to wear gloves or use tongs.
  • We are working closely with our suppliers to ensure we have the essentials that you are seeking, like pantry staples, cleaning supplies, and health and body care items.
  • We are making changes to our PCC Cooking Classes program to minimize risk; this includes having only our trained instructors handle ready-to-eat foods, encouraging frequent hand washing during classes, and incorporating classrooms in the heightened cleaning protocol. Additionally, we are amending our cancellation policy for classes during the month of March.

Throughout all of this, we are making additional efforts to demonstrate our gratitude to our staff who continue to work each day with commitment, compassion, and kindness to ensure our stores are stocked, clean, and ready to serve you.

I also want to take a moment to acknowledge the loss that our community is grappling with, particularly in Kirkland, home of our second oldest PCC location. Our hearts go out to the immediate and extended families of those most greatly impacted by the virus.

We anticipate that guidance from federal, state and local agencies may change rapidly over the coming days and weeks. We will continue to monitor closely and be nimble in adjusting our operations to prioritize the health and safety of you and our staff.

I know you have many choices when it comes to where to purchase groceries. Thank you for choosing our co-op and for being an integral part of our community.

Sincerely,

Cate Hardy
PCC Community Markets CEO

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